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FAQ

Homeowners, Renters, Property Managers & Businesses in Melbourne

  • What types of carpet cleaning methods do you offer and how much do they cost?
    We offer both steam cleaning and dry cleaning methods: Steam Cleaning: Gold Standard: Supported by carpet manufacturing companies and IICRC (Institute of Inspection Cleaning Restoration Certification). Equipment: Truck-mounted steam cleaning for single-standing homes using Prochem systems for powerful vacuum pressure and high heat. Portable steam cleaning is available for apartments, retirement villages, and other dwellings. Drying time: After steam cleaning, carpets generally take between 3 to 6 hours to dry to the touch. Furniture should NOT be replaced until the next day. Costs: Per room (up to 14 square metres): $39-60 (most rooms are $39/room) Per step: $4-6 Landing: $5-7 depending on soiling level Carpet protection: $39-60 per room Dry Cleaning: Methods: Rotary or bonnet dry cleaning, emulsification method by Cimex machine, rotary dry cleaning by Rotovac machine, among others. Comparison: Dry cleaning uses less moisture but is generally less effective than steam cleaning. Costs: $35-50 per room depending on size, condition, and stains present (1 room up to 14 square metres) For a personalized quote, please contact us directly with details about your carpet condition and cleaning needs. Message us here or text us at 0478019109. Text response times are very quick as well (IICRC).
  • How long does the carpet cleaning process take and how long will it take for my carpets to dry?
    Carpet Cleaning Process Duration: The actual cleaning time for your carpets can vary depending on the size of the area, the condition of the carpets, and the specific cleaning method used. Typically, cleaning a standard room can take about 20 to 30 minutes, with additional time needed for setup and any necessary furniture moving. Drying Time: Steam Cleaning: After steam cleaning, carpets generally take between 3 to 6 hours to dry completely. This time can vary based on factors such as the carpet's material, the level of soiling, and the humidity and temperature of the room. Wool carpets may take longer, up to 24 hours, especially in more humid conditions. This is because wool is a hydrophilic natural fibre that "drinks moisture" into the fibre and slowing the drying process as compared to synthetic material such as the more common polyester, nylon and olefin Dry Cleaning: Dry cleaning methods involve minimal moisture, so carpets can dry much faster, often within 1 to 2 hours. However, dry cleaning is typically less effective than steam cleaning for deeply soiled carpets. To expedite drying, ensure good ventilation by opening windows and using fans or air conditioning to circulate air as well as increasing the temperature in the home with the your home heating system (IICRC).
  • Can you remove tough stains like wine, coffee, or pet stains, and are your services safe for pets and children?
    Stain Removal: Yes, our professional carpet cleaning services can effectively remove tough stains such as wine, coffee, and pet stains*. We utilize advanced stain removal techniques and products specifically designed to handle various types of stains. For example, we use enzymatic cleaners for pet stains, oxidizing agents for organic stains like coffee, and specialized spot treatments for red wine stains. Our experienced technicians are trained in identifying the type of stain and applying the appropriate treatment to ensure effective removal​ (IICRC)​​ (IICRC)​​ (The Carpet and Rug Institute)​. Safety for Pets and Children: Our cleaning products are non-toxic and environmentally friendly, making them safe for use in homes with pets and children. We prioritize the health and safety of your family by using cleaning solutions that are biodegradable and free from harsh chemicals. This ensures that while we achieve a deep clean, we also maintain a safe environment for your loved ones (IICRC)​.
  • What factors make a stain tough or impossible to remove?
    1. Type of Stain: Tannin Stains: Stains from coffee, tea, red wine, and some fruits contain tannins, which can bind strongly to carpet fibres, making them particularly stubborn to remove. Protein-Based Stains: Blood, dairy products, and egg stains can be tough due to their protein content, which can bond with carpet fibres, especially when exposed to heat. Oil and Grease Stains: These stains can penetrate deep into the fibres and backing of the carpet, making them hard to remove with standard cleaning methods​ (The Carpet and Rug Institute)​​ (IICRC)​. 2. Age of the Stain: The longer a stain remains untreated, the more time it has to set into the fibres. Old stains can penetrate deeper and often require more aggressive treatment methods to remove​ (The Carpet and Rug Institute)​​ (IICRC)​. 3. Type of Carpet Fibre: Natural Fibres: Carpets made from wool or other natural fibres can be more challenging to clean because they can be sensitive to various cleaning agents and may absorb stains more readily. Synthetic Fibres: While synthetic carpets (like nylon or polyester) are generally more stain-resistant, certain stains can still be difficult to remove if they penetrate the protective surface layer​ (The Carpet and Rug Institute)​. 3. Initial Treatment: Incorrect initial treatment, such as scrubbing the stain or using the wrong cleaning agent, can set the stain further into the fibres. It's important to blot rather than scrub and use appropriate cleaning solutions from the start​ (The Carpet and Rug Institute)​​ (IICRC)​. 4. Temperature: Heat can cause some stains, especially protein-based ones, to set into the carpet. Using hot water or a steam cleaner on such stains before pre-treating them correctly can make removal much harder​ (IICRC)​. 5. Chemical Composition: Some stains contain dyes or chemicals that bond strongly with carpet fibres, requiring specialized solvents or professional cleaning techniques to remove. For instance, ink, paint, and some cosmetics contain pigments that are designed to be long-lasting​ (The Carpet and Rug Institute)​. 6. Depth of Penetration: Stains that penetrate deeply into the carpet padding and backing can be nearly impossible to remove without professional intervention. This is particularly common with liquid stains that are allowed to soak in​ (The Carpet and Rug Institute)​​ (IICRC)​. 7. Stain Removal Attempts: Multiple failed attempts to remove a stain can make it more difficult to clean, as residues from various cleaning products can accumulate and create new challenges​ (IICRC)​. By understanding these factors, one can better appreciate the complexities involved in stain removal and the importance of prompt, appropriate treatment. For persistent or particularly tough stains, seeking professional carpet cleaning services is often the best course of action. For more detailed information or to schedule a cleaning, please contact us directly.
  • Do you offer any guarantees or warranties for your services, and are your technicians certified and experienced?
    Guarantees and Warranties: We offer a guarantee that your carpet, upholstery and or grout has been cleaned to the highest level using safe and IICRC approved methods and professional cleaning solution. Certified and Experienced Technicians: Our technicians are certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), which means they have undergone rigorous training and adhere to industry standards. These certifications ensure that our technicians are knowledgeable in the latest cleaning techniques and safety protocols. Additionally, our team has extensive experience in handling various carpet types and stains, ensuring high-quality service and excellent results​ (IICRC)​​​.
  • What realistic factors make a 100% guarantee impossible?
    1. Type and Age of Stain: Some stains, especially those left untreated for a long time, can set deeply into carpet fibres and become almost impossible to remove completely. This includes tannin stains (like wine and coffee) and protein-based stains (like blood and dairy)​ (The Carpet and Rug Institute)​​ (IICRC)​. 2. Carpet Fibre Composition: Natural fibres such as wool can be more difficult to clean and may not respond as well to stain removal treatments as synthetic fibres. The sensitivity of these fibres can limit the effectiveness of certain cleaning methods​ (The Carpet and Rug Institute)​​ (IICRC)​. 3. Previous Cleaning Attempts: Improper cleaning methods or the use of incorrect products by homeowners can set stains further, making professional removal more challenging. For example, scrubbing a stain or using a high-pH cleaner can damage fibres and make stains harder to eliminate​ (IICRC)​. 4. Chemical Composition of Stains: Stains with complex chemical compositions, such as ink, paint, and some dyes, can be resistant to standard cleaning techniques. These substances are designed to be long-lasting and may bond strongly with carpet fibres​ (The Carpet and Rug Institute)​. 5. Depth of Stain Penetration: Stains that have penetrated deeply into the carpet padding or subflooring can be difficult, if not impossible, to remove completely without potentially damaging the carpet. This is particularly true for liquid spills that have soaked through​ (IICRC)​. 6. Environmental Conditions: Humidity, temperature, and ventilation in the home can affect the drying process and the effectiveness of stain removal treatments. For instance, high humidity can slow down drying and increase the risk of mould or mildew growth​ (The Carpet and Rug Institute)​. 7. Limitations of Cleaning Equipment: Even with professional-grade equipment, there are limits to how much soil and stain can be removed from heavily soiled carpets. Truck-mounted systems offer powerful cleaning capabilities, but they may not always be able to restore a carpet to its original condition if the damage is extensive​ (IICRC)​​ (IICRC)​. 8. User Expectations: Customers may have unrealistic expectations about the results of carpet cleaning, particularly in cases of severe staining or wear. While professional cleaning can significantly improve the appearance and hygiene of carpets, it cannot always restore them to a 'like-new' condition​ (IICRC)​. Given these factors, while high-quality carpet cleaning services can achieve excellent results and significantly improve the appearance and cleanliness of carpets, a 100% guarantee is not feasible in all situations. Professional cleaners strive to provide the best possible outcome, but they are also realistic about the limitations imposed by these factors (IICRC).
  • What suburbs of Melbourne do you service?
    Service Areas: We provide carpet cleaning services throughout Melbourne, covering a wide range of suburbs. Our service areas typically include, but are not limited to: Eastern Suburbs South Eastern Suburbs Mornington Peninsula Suburbs Bayside Suburbs Melbourne CBD If you don't see your specific suburb listed, please contact us directly as we likely service your area as well (IICRC).
  • Do you offer emergency water damage restoration for homes and businesses in Melbourne and are you certified?
    Yes, Radius offers 24/7 emergency water removal and drying services for both residential and commercial properties in Melbourne. Whether you are dealing with a flood, burst pipe, or severe water damage, we are here to help. As an IICRC-certified company specializing in water restoration and structural drying, we use advanced equipment and techniques to quickly remove water and dry out your property to prevent long-term damage and mould growth. Our team is trained to handle all types of water damage, from minor leaks to major floods, ensuring that your home or business is restored as quickly as possible. We understand that water emergencies can happen at any time, which is why we are available 24 hours a day, 7 days a week, to respond to your needs. Our fast response times and professional water damage restoration services are designed to give you peace of mind and protect your property from further damage. For more detailed information or to schedule a service, please contact us directly. (The Carpet and Rug Institute)​​ (IICRC)​.
  • Why choose Radius for water removal and drying in Melbourne?
    IICRC-certified water restoration experts. Emergency 24/7 service—always ready to respond to your water damage crisis. Advanced drying technology for fast and effective water extraction. Specializing in both residential and commercial water damage recovery. Trusted by homes, businesses, and property managers across Melbourne. Contact us today for fast, reliable water removal and drying services! (IICRC)
  • Do you offer cleaning services for property managers and body corporates?
    Yes, we provide tailored carpet and tile cleaning services for property managers and body corporates, ensuring high-quality results for apartments, offices, and shared spaces (IICRC).
  • What should I do if my home is flooded?
    Immediately contact Radius, a professional water removal service. Prompt action reduces the risk of mold growth and structural damage (IICRC).
  • How quickly can you respond to water damage emergencies and provide make safe services?
    We offer 24/7 emergency water removal and drying services across Melbourne and the southeastern suburbs (IICRC).
  • What equipment do you use for water removal and drying?
    We use industrial-grade extractors, dehumidifiers, and air movers to remove water and accelerate drying. This ensures effective restoration and minimizes long-term damage. Citation: IICRC. (n.d.). Professional equipment for water damage restoration.
  • Do you work with insurance companies for water damage claims?
    Yes, we can provide detailed reports and documentation to assist with your insurance claims (IICRC).
  • How can I prevent mold after water damage?
    By hiring Radius to quickly and thoroughly remove water and applying appropriate drying equipment you are on the right track. We will create an environment not conducive to microbial proliferation. Our services can also apply antimicrobial treatments to inhibit mould growth. Citation: Australian Government Department of Health. (2022). Mold prevention after water damage.
  • Do you provide flea treatment for end-of-lease carpet cleaning?
    Yes, we offer professional flea treatment as part of our end-of-lease carpet cleaning services. This treatment involves applying a safe and effective insecticide to eliminate fleas and their larvae from your carpets. Our process complies with the requirements outlined in many end-of-lease agreements and ensures a thorough clean that meets property management expectations. We recommend combining this service with a professional carpet steam cleaning to achieve the best results and meet all lease (IICRC). Citation: Australian Pesticides and Veterinary Medicines Authority (APVMA). (2022). Safe use of insecticides in residential environments.

Proudly Covering These Service Areas Near You

Sandhurst, Lyndhurst, Springvale, Berwick, Officer, Pakenham, Beaconsfield, Botanic Ridge, Carrum Downs, Chelsea, Frankston, Clyde, Cranbourne, Seaford, Carrum, Skye, Patterson Lakes, Lynbrook, Narre Warren, Hampton Park, Dandenong, Heatherton, Cheltenham, Baxter, Somerville, Lysterfield, Belgrave, Scoresby, Wantirna, Knoxfield, Mitcham, Mulgrave, Roweville, Endeavor Hills, Wheelers Hill, Oakleigh, Clayton, Mount Waverly, Hampton Park, Noble Park, Langwarrin, Dingley Village, Junction Village, Chadstone, Devon Meadows, Hallam, Glen Waverly, Boronia, Ferntree Gully, Vermont, Blackburn, Mitcham, Chelsea, Edithvale, Aspendale Gardens, Mornington Peninsula, Brighton, Mt. Martha, Beaumaris, Mentone, Sandringham and more...

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Head Office

Orchid Street
Berwick Springs Estate
Narre Warren South, VIC 3805
Australia

Operating Hours

Monday-Friday 7:30 am - 7:30 pm
Saturday 10 am - 6 pm
Sunday 10 am - 6 pm

Radius Carpet & Tile Cleaning is a family owned and operated business that has a combined industry experience of 25+ years.

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Radius  acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, water and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

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